Her Majesty's Revenue & Customs - The Fuel

Meeting the demands of Welsh Language Act 1993 with the Welsh Language Unit of HM Revenue & Customs since 2002.

Lee Jones – Welsh Language Scheme Co-Ordinator


With approximately 20% of the population in Wales speaking Welsh, HMRC’s Welsh Language Unit provides an essential capability that ensures Welsh language customer needs are met by the organisation.

“We put our customers at the heart of everything we do and are committed to making it as easy as possible for them to deal with us”, explains Lee Jones, Team Leader of the Welsh Language Unit. “Our aim is to administer tax systems fairly and efficiently by enabling customers to comply with their obligations and receive tax credits and other entitlements. Delivering high-quality Welsh language documentation and materials is critical to our Welsh speaking customers.”

The Fuel’s team work hand in hand with our Welsh Language Unit.


NHS Blood and Transplant - The Fuel

NHS Blood and Transplant drive awareness and donor registration

Neil Phillips – Head of Strategic Marketing


Supplying around two million units of blood and receiving almost 3,500 organ donations a year, NHS Blood and Transplant (NHSBT) manages the national voluntary donation system for blood, tissues, organs and stem cells. These valuable donations are transformed into life-saving products that are used to benefit patients.

NHSBT plays a critical role in the continuing modernisation of the UK blood donation service and relies upon effective marketing to attract sufficient donors to meet the needs of NHS patients. (more…)